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1 Analytics for Performance Optimization of BPMN2.0 Business Processes Robert M. Shapiro, Global 360, USA Hartmann Genrich, GMD (retired), Germany INTRODUCTION We describe a new approach to process improvement based on the combined use of statistics and simulation to study the structural aspects of process models. Past efforts to use simulation focused on resource optimization have led to some significant successes when coupled with Workforce Management scheduling technology 1, but that approach has not been particularly successful in making structural improvements in the actual processes. The difficulty of preparing satisfactorily detailed schedules, combined with the structural complexities introduced in particular by the event and looping structures in BPMN, requires a fresh look at the problem. We have developed a tool, the Process Analytica Performance Analyzer, which can do basic timeline analysis of a BPMN model. It is aligned with Bruce Silver s modeling methodology2. Not a resource schedule simulation engine, but an analysis engine that is much simpler to use but gives good results for a broad class of processes. Most simulation tools are too focused on the resource bottleneck problem but not so useful (and too hard to use) for the much more common process structure problem, in which resources spend a small fraction of their time on process tasks. Extensive use is made of spread-sheets both to prepare simulation inputs and work with the analysis. Our major target is business analysts who will be comfortable with the spread-sheet approach. This is a much easier and more efficient way of setting up simulation runs and doing analysis. Intermediate and Boundary Event simulation properties include probability of occurrence and time of occurrence. Like all simulation parameters, they can be expressions, not just constants. Timer Event is determined by the duration parameter (in combination with the Activity's duration). Error Event on a Subprocess boundary is triggered by an Error End Event in the Subprocess. Inputs and outputs for Tasks are similar to what is done in typical Lean process improvement/redesign projects. Inputs for Tasks include: PT (processing time) is the active time per instance, with no interruptions; LT (lead time) is the additional time, after starting to work on it, for interruptions. Also important, is the batch time (BT), since work is often batched and forwarded N times a day instead of immediately. The Wait time (WT) is the time before the performer begins work on it. In BPMN terms, the Task has started but the performer has not started work on it yet. 1 Integration of Workforce Management with a Business Process Management Suite, Robert Shapiro, 2008 BPM and Workflow Handbook. 2 BPMN Method & Style, Bruce Silver,
2 REQUIRED INPUTS TO THE ANALYSIS There are three inputs to the analysis: A BPMN business model, serialized in either the XPDL format or the BPMN2.0 format. An EXCEL Workbook containing the statistical performance characteristics of all the processes in the model. An EXCEL Workbook containing the arrival patterns for the work (work items) to be processed. We discuss the details of these inputs in what follows. BPMN Business Model There are a number of modeling tools now available for creating and editing BPMN models. Prior to the completion of BPMN2.0, the only standardized serialization of BPMN models was the xml format defined in XPDL With the completion of BPMN2.0 there is now a second standardized serialization. The analysis tool accepts either format. The BPMN2.0 specification4 defines four types of conformance, namely Process Modeling Conformance, Process Execution Conformance, BPEL Process Execution Conformance and Choreography Modeling Conformance. Here we focus on Process Modeling. Within Process Modeling there are subclasses. Our focus is the Analytics subclass which we believe is most appropriate for business analysts studying the structural characteristics of business processes. For a complete definition of the Analytics subclass refer to the BPMN2.0 specification. In addition to the ability to load BPMN models in either serialization, the analysis tool contains an editor which allows visualization of the model and the ability to modify it if need be in the course of studying performance. The behavioral interpretation of the BPMN model uses certain special features described in BPMN METHOD & STYLE. Exclusive in April 2010, where I had close contact with the latest release of Oracle BPM 11g.
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